Help for teachers

Families ask to cancel or reschedule (Pro)

On Pro, families can ask to cancel or move a lesson instead of texting you. They ask from the lesson in their portal, or from a button in the reminder email the day before, with a reason and, for a move, the times that suit them. Nothing about the lesson changes until you answer. You cancel it, move it or decline, and the family gets an email saying what happened. It is off until you turn it on.

Steps

1. Open Settings, then Students and portal. Under Lesson change requests, set Families can ask to to Cancel only or Cancel and reschedule.
2. To put the buttons in the reminder email too, turn on Request buttons in reminder emails. Family lesson reminders need to be on in Notifications for this.
3. When a family asks, open Lessons, then the Needs Review tab. Requests are under Requests from families, with the reason, any note and the times they suggested.
4. Choose Cancel lesson, Move lesson or Decline request. For a move, pick one of the family's times or another time. If it clashes with another lesson or your time off, DuetStudio asks first and you can choose Move anyway.
5. Add a Note for the family if you like. It goes in the email they get.

Good to know

• The studio owner and admins see every request. A teacher with a seat sees requests for their own students.
• A family can withdraw a request until you answer it. Requests close when the lesson starts.
• With makeup lessons on, cancelling a lesson also asks what happens to it: a makeup, a charge or neither. See the makeup lessons guide.

Still stuck? Contact support and we will help.