Help for teachers

How families work

Every student has a main contact: the parent or guardian for a child, or the student themselves for an adult. Students whose main contact has the same email are one family, and the emails that can go together do: announcements, time off notices, lesson reminders, class recaps and invoices sent at the same time each go out as one email per family. Emails about one thing for one student, like a lesson recap or an assignment, stay one each.

Steps

1. Open a student. The Family card shows the Main contact who gets every email about them, and Also in this family lists the brothers and sisters.
2. To put two children in one family, give them the same main contact email. When you add a student, DuetStudio says when an email already belongs to a family and offers Use their details.
3. To add the other parent, open Edit on the Family card and choose Add a second guardian. Turn on Send them copies of family emails if they should get their own copy.
4. Find students nobody can email on Students with the Can't be emailed filter.

Good to know

• A second guardian's copy is a separate email, never a copy line, so neither parent sees the other's address. It has its own link to stop copies, which never stops the main contact's emails.
• When a family stops announcements or lesson reminders, it stops them for every child in the family.
• A young student's portal invite goes to the main contact when the student has no email of their own, and one sign-in covers every child at that address. A child never sees money in the portal.

Still stuck? Contact support and we will help.